DELIVERY AND SHIPPING INFORMATION
Standard Shipping - COVID-19 is causing heavy delays in the delivery process. We ship with Australia Post to your delivery address. If delivery at your mailbox/door is not possible, the package will instead be delivered at your closest pick up point.
Standard delivery time: 7-11 business days
RETURN & REFUND POLICY
You have the right to return your order within 100 days.
Return shipping is paid by you, the customer. The shipping should be traceable. You, the customer, are responsible for the cost and risk of transporting the returned goods to RuffTRACK
How to make a return:
Send an email to RuffTRACK with your order number and the reason for your return and we will reply with our return address.
Write a note with your name and order number that you put in the box together with the product you wish to return
Pack your return well, preferable in the original box to the return arrives to us in good conditions, put a note with your order number in the box, tape up the box , and tape on the return label with our return address on the box.
Hand in your return to your post office
As soon as we receive your return, we will send you a confirmation to your email and refund you for the product you have returned.
The return right applies to unused products with the original stickers and labels